Privacy Policy:

getHappyPacks operates Dog Paw Designs and may operate other websites. It is Dog Paw Designs policy to respect your privacy regarding any information we may collect while operating our websites.


Website Visitors

Like most website operators, Dog Paw Designs collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Dog Paw Designs purpose in collecting non-personally identifying information is to better understand how Dog Paw Designs visitors use its website. From time to time, Dog Paw Designs may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Dog Paw Designs also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Dog Paw Designs blogs/sites. Dog Paw Designs only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.


Gathering of Personally-Identifying Information

Certain visitors to Dog Paw Designs websites choose to interact with Dog Paw Designs} in ways that require Dog Paw Designs to gather personally-identifying information. The amount and type of information that Dog Paw Designs gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Dog Paw Designs to provide a username and email address. Those who engage in transactions with Dog Paw Designs are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Dog Paw Designs collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Dog Paw Designs. Dog Paw Designs does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.


Aggregated Statistics

Dog Paw Designs may collect statistics about the behavior of visitors to its websites. Dog Paw Designs may display this information publicly or provide it to others. However, Dog Paw Designs does not disclose personally-identifying information other than as described below.


Protection of Certain Personally-Identifying Information

Dog Paw Designs discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Dog Paw Designs behalf or to provide services available at Dog Paw Designs websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using Dog Paw Designs websites, you consent to the transfer of such information to them. Dog Paw Designs will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Dog Paw Designs discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Dog Paw Designs believes in good faith that disclosure is reasonably necessary to protect the property or rights of Dog Paw Designs, third parties or the public at large. If you are a registered user of an Dog Paw Designs website and have supplied your email address, Dog Paw Designs may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Dog Paw Designs and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Dog Paw Designs takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Dog Paw Designs uses cookies to help Dog Paw Designs identify and track visitors, their usage of Dog Paw Designs website, and their website access preferences. Dog Paw Designs visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Dog Paw Designs websites, with the drawback that certain features of Dog Paw Designs websites may not function properly without the aid of cookies.


Business Transfers

If Dog Paw Designs, or substantially all of its assets, were acquired, or in the unlikely event that Dog Paw Designs goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Dog Paw Designs may continue to use your personal information as set forth in this policy


Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Dog Paw Designs and does not cover the use of cookies by any advertisers.


Policy Changes

Although most changes are likely to be minor, Dog Paw Designs may change its Privacy Policy from time to time, and in Dog Paw Designs sole discretion. Dog Paw Designs encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a Dog Paw Designs account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Returns

Returns must be postmarked within 30 days of your purchase date. Customers are responsible for all return shipping costs.

To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging with all tags
Free from foreign smells (ie: tobacco, pet, perfumes)
Free from pet hair/dander, etc
Apparel: Folded nicely (not rolled or crumpled)
Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.


Several types of goods are exempt from being returned. Non-returnable items include:
Gift cards
Downloadable software products
Some health and personal care items
Personalized merchandise
Intimates such as undergarments or bathing suits


Returns

Please contact our customer service for return instructions.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will not be refunded.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.



Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please contact us at info@gethappypacks.com.



Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gethappypacks.com.



Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



Shipping

To return your product, you should email us at info@gethappypacks.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.


Special Circumstances
Order Not Received
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. Dog Paw Designs is not responsible for lost or stolen packages.
Undeliverable / Refused Packages
Packages that are 'Refused' or 'Returned to Sender' will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process.
These types of returned orders are eligible for a refund for the cost of goods. Shipping costs (if applicable) will not be refunded.
Defective Items Received
If you feel the product you received is defective, please submit an email, within 7 days of delivery date, to customer support at info@gethappypacks.com with subject “Item was received defective”. Please attach photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within the next business day of your email with follow up instructions to be determined on a case by case basis.
In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return.
Order Discrepancy
If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of delivery date, to customer support at info@gethappypacks.com, with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.
Order Cancelations & Edits
Order Cancelation
Please be aware that if the warehouse has started processing an order for shipping, it cannot be canceled. For certain select items, orders cannot be canceled once they have been submitted due to quick order processing time.
In order to attempt an order cancelation before processing, you must send an email immediately after placing your order to customer support at info@gethappypacks.com, with the subject line “Cancel Order”.
We are only able to process requests for cancelation during office hours Monday-Thursday.

Order Edits
Once an order has been submitted, we are unable to edit that order.
If you need to change a ‘ship to’ address, please notify customer support immediately after placing the order at info@gethappypacks.com.
If your order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.

It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. Dog Paw Designs is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime at info@gethappypacks.com.

Dog Paw Designs reserves the right to change our return policy without notice.

Shipping & Delivery
• How long will it take for my order to arrive?
Orders shipped within the USA will typically arrive within 8-15 business days.
During peak holiday seasons, pandemics, or severe inclement weather, delivery within the USA should be expected within 30 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.
International orders (outside of the USA) may take up to 4-6 weeks to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take up to 10 weeks to arrive.
•How long will it take for my order to ship?
Orders will typically ship within 3 to 7 business days, however during peak holiday seasons, pandemics or with severe inclement weather, it may take currently up to 20 days.
• Why haven't I received my package?
Please check the tracking on your package.
If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. Dog Paw Designs is not responsible for lost or stolen packages.
Please also note that order tracking information may not be up-to-date on orders outside of the USA. According to FedEx, "FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."
• What happens if my order is 'refused' or 'returned to sender'?
Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for cost of goods (shipping is not refundable) ."